Tonight was not the night for Starbucks to decide that they "didn't want to make a whole pot" of decaf coffee JUST for me. Especially since I worked for the company for over 3 years and I know for a FACT that they have a "Just Say Yes" policy, which means that if their doors are open, everything on the menu should be available to every customer. No excuses.
Yes, I know from experience that it sucks to be 5 minutes away from closing and have a car drive up and order 8 different Frappuccinos at the drive-thru. Yes, I know that they want to pre-close and just want to save themselves for doing any more dishes or cleaning than they have to. But I'm the customer - the paying customer, who is helping their stocks do well (which they get for free every year!) - and if I want my $3.30 Non-Fat 6-pump Vanilla Misto to be decaf, you better either take the 4 minutes to brew it, or start a French Press for me! No, I don't want a decaf Americano, but thank you for asking.
At this point, I'm literally shaking...not because I'm mad...but because I now have 16 oz worth of caffeine coursing through my veins and it's 2 am. I'm also more annoyed than anything. Annoyed that people don't follow rules that have been in place for YEARS - and then pretend that you have no idea what you're talking about when you call them on it. I once had a barista argue with me - ARGUE WITH ME, THE CUSTOMER - over how many shots came in an iced venti drink. (It's 3, by the way; always has been.) She swore up and down that I was wrong and that they only came with 2 shots. I just walked away at that point because you can't really argue with an idiot and get anywhere. Now that I think about it, I should have asked her to get the recipe book out and show me. I'm sure that would have gone over well...when she was proven to not have a clue what she was talking about.
Well luckily, Donnie was the one that was dealing with the whole decaf vs. caffeinated fiasco, so I only heard about it when he got home. And thank God I wasn't the one dealing with this whole thing, because tomorrow's headlines might have read: "Killeen woman wanted decaf, Baristas got 'brewed' awakening" <--- that's the caffeine talking, folks! Forgive me.
Anyway, I think I'm going to head on over to our friendly neighborhood Starbucks in the morning and speak with the manager about my last few experiences. I'm going to be as nice and as pleasant as possible, and hopefully he/she doesn't feel like being argumentative...because I would hate to have a "Snapped" moment so early in the morning on a Wednesday.
agreed! that would have made one catchy headline!! :)
ReplyDeleteI loved this Jessica! Not that I enjoyed your pain but the whole "brewed awakening" thing made me laugh so hard! I feel exactly the same way. I hate customer service these days. You should come to New Jersey and try that customer device on for size lol. Nothing like the customer service you get at Tote-ally Yours or AmberColoredArt;) shameless plug!
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